REFUND POLICY
A legal disclaimer
🩺 EKG Scrubz Online Refund Policy
💬 Our Commitment
At EKG Scrubz, we take pride in delivering high‑quality, comfortable medical apparel for professionals of all sizes. Your satisfaction matters to us — and we stand behind every product we sell.
🔄 Returns & Refunds
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Eligibility: Items may be returned within 30 days of delivery for a full refund or exchange.
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Condition: Products must be unworn, unwashed, and in original packaging with tags attached.
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Non‑returnable items: Clearance, closeout, or personalized items are final sale and cannot be refunded.
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Proof of purchase: A valid order number or receipt is required for all returns.
💳 Refund Process
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Refunds are issued to the original payment method within 5–7 business days after inspection.
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Shipping fees are non‑refundable unless the return is due to an error or defective item.
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If an item arrives damaged or incorrect, please contact us immediately with photos for quick resolution.
🚚 How to Start a Return
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Email sales@ekgscrubz.com with your order number and reason for return.
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Our support team will provide a return authorization and shipping instructions.
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Once received and approved, your refund or exchange will be processed promptly.
📦 Exchanges
We gladly offer exchanges for size or color adjustments when inventory allows. If the requested item is unavailable, a refund will be issued instead.
⚖️ Policy Updates
EKG Scrubz reserves the right to modify this policy at any time to ensure fairness and clarity for all customers.
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